Grievance Redressal Policy

Effective Date: 1st August 2025
Review Date: 1st August 2025

1. Purpose

LYNKEE INDIA PVT LTD is committed to providing a transparent and responsive mechanism for addressing grievances. This policy outlines the framework for raising, resolving, and monitoring grievances fairly and in a timely manner, ensuring all stakeholders—including employees, candidates, clients, and vendors—are heard and respected.

2. Scope

This policy applies to:

• All internal employees and contract staff of LYNKEE INDIA

• Job candidates engaging with our recruitment services

• Clients availing of staffing, HR, or consulting services

• Vendors, partners, and service providers interacting with our company

3. Guiding Principles

We are guided by the following principles:

• Transparency: Grievance handling procedures are open and clearly defined.

• Accessibility: Multiple channels are provided to file a grievance easily.

• Confidentiality: All complaints are treated with strict confidentiality.

• Impartiality: Grievances are handled objectively and without bias.

• Timeliness: Every grievance is resolved promptly as per the outlined timelines.

• No Retaliation: Individuals raising genuine concerns will not face any retaliation.

4. What Constitutes a Grievance?

A grievance can include (but is not limited to):

• Unfair recruitment practices or discrimination

• Payroll or benefits disputes

• Workplace harassment or misconduct

• Violations of company policy

• Delayed communication or lack of client service

• Any dissatisfaction affecting working conditions, welfare, or trust

5. Grievance Committee

The Grievance Redressal Committee (GRC) is responsible for evaluating and resolving all complaints. The committee includes:

• Chairperson (usually a senior HR or compliance officer)

• Grievance Officer

• One member from operations or the concerned department

The GRC meets regularly and may convene urgently based on the severity of the case.

6. How to Raise a Grievance

Grievances can be submitted via the following channels:

a) Email

Send a detailed complaint to:
📧 grievance@lynkeeindia.com

b) Written Complaint

Submit a written letter to:
Grievance Officer
LYNKEE INDIA PVT LTD
UGF-78, Eros Market Palace, Shakti Khand-2,
Indirapuram, Ghaziabad, Uttar Pradesh – 201014

c) Website Form

[Include hyperlink if web submission is available]

d) Verbal Submission

May be submitted in person to the Grievance Officer. A written summary will be created for formal records.

7. Grievance Handling Procedure

8. Escalation Process

If the complainant is unsatisfied with the resolution, they may escalate the matter to the Management/Director by writing to:

📧 director@lynkeeindia.com (or use a designated escalation contact)

9. Confidentiality

All complaints and related data will be treated confidentially. Only members directly involved in the resolution will have access to the information.

10. Disciplinary Action

If an investigation confirms misconduct or policy violation, appropriate disciplinary action will be taken, which may include:

• Verbal or written warnings

• Suspension or termination

• Legal proceedings, if applicable

11. Legal Compliance

This policy aligns with applicable Indian labor laws, data privacy laws, and other regulations concerning workplace conduct, grievance handling, and fair recruitment practices.

12. Review & Updates

This policy is reviewed annually or as required to ensure legal and operational relevance. All updates will be communicated through official communication channels and published on our website.

Contact Information

Grievance Officer
📧 Email: grievance@lynkeeindia.com
📞 Phone: +91 95995 52273